Overview:
Facing platform end-of-life, urgency to meet decommission dates. Transformation project aiming for a reduction of $42 million in annual costs, involving re-platforming hundreds of operational processes to optimise, automate and eliminate to enhance user experiences.
Project Type :
User Experience Design
User Interface Design
Product Design
User Research
Company:
J.P Morgan, London
Timeline:
Jan,2022- Current
Overview:
Developing a resilience education project tailored for Chinese youth, empowering them with essential coping skills to effectively navigate the pressures and challenges encountered in their daily lives.
Project Type :
Entrepreneurship
Service Design
User Experience Design
User Research
Company:
Service Design Laboratory
Timeline:
2020- 2021
Overview:
ScamChecker, a service design initiative by Lloyds Banking Group, is dedicated to safeguarding customers from financial scams and preventing significant losses incurred by the bank each year due to fraudulent activities. This solution offers vulnerable consumers a secure platform to report and verify potential frauds, empowering them to take proactive measures against financial scams.
Project Type :
Service Design
User Experience Design
User Research
Company:
Lloyds Bank
Timeline:
2019-2020
Uber Eats
Overview:
Redesigned the responsive landing page of UberEats using a responsive grid system, creating a clean and simple concept and organizing the structure to highlight the essential services of the app. This redesign aims to encourage more users to download the app by improving the overall user experience and accessibility.
Project Type :
Responsive web design
Landing page redesign
UX UI design
Timeline:
2021