Market Operations
Transformation

Overview:
Facing platform end-of-life, urgency to meet decommission dates. Transformation project aiming for a reduction of $42 million in annual costs, involving re-platforming hundreds of operational processes to optimise, automate and eliminate to enhance user experiences.

Project Type :
User Experience Design
User Interface Design
Product Design
User Research

Company:
J.P Morgan, London

Timeline:
Jan,2022- Current

Service Design Laboratory,
Star Education

Overview:
Developing a resilience education project tailored for Chinese youth, empowering them with essential coping skills to effectively navigate the pressures and challenges encountered in their daily lives.

Project Type :
Entrepreneurship
Service Design
User Experience Design
User Research

Company:
Service Design Laboratory

Timeline:
2020- 2021

ScamChecker, Lloyds Bank

Overview:
ScamChecker, a service design initiative by Lloyds Banking Group, is dedicated to safeguarding customers from financial scams and preventing significant losses incurred by the bank each year due to fraudulent activities. This solution offers vulnerable consumers a secure platform to report and verify potential frauds, empowering them to take proactive measures against financial scams.

Project Type :
Service Design
User Experience Design
User Research

Company:
Lloyds Bank

Timeline:
2019-2020

Uber Eats

Overview:
Redesigned the responsive landing page of UberEats using a responsive grid system, creating a clean and simple concept and organizing the structure to highlight the essential services of the app. This redesign aims to encourage more users to download the app by improving the overall user experience and accessibility.

Project Type :
Responsive web design
Landing page redesign
UX UI design

Timeline:
2021